The writers of this excerpt believe that design identifies and builds value based on a deep understanding of customer needs. This applies to decisions of appearance (such as color, typeface, material, and form), but also to levels of performance (such as process, workflow, interaction, and experience). And it applies at the business level, too, including corporate strategy, structure, process, and goals.
3.24.2006
Making Meaning
creativepro.com - Giving Design Meaning
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