IAnything Goes: Soft Skills for Information Architecture
Soft Skills for Information Architecture
By Jeff Lash

"While much of one’s success or failure depends on the skills specific to information architecture—like diagramming, documenting, organizing—an even greater indicator is soft skills: dealing with conflict, negotiating, and communicating. These soft skills are important in any profession or job role, but are of high importance in information architecture, which requires applying them in sometimes unconventional ways."